Please follow the Emizon Quick Start Guide and refer to the Emizon Installation Manual in the first instance before calling the Helpdesk, as your issue maybe addressed from this information.
PDF downloads to explain how to successfully install an Emizon TCD can be downloaded from here;
The Quick Start Guide which is included in every TCD box – QSG Issue 1
Complete TCD Installation Guide Issue 29 March 2014 –
Installation Guide Issue 29