Frequently Asked Questions

 

Q. When calling the Emizon helpdesk, what information is required?

A. The helpdesk will require the TCD Serial Number which can be found on the white lid just below the bar code.  We can also connect to the TCD with the installation number, which can be obtained from your ARC.

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Q. Where can I obtain a copy of the Installation Guide and Quick Start Guide?

A. Both, Installation Guide and Quick Start Guide are included with every TCD that is despatched.  If you have mislaid your copy, please refer to the downloadssection.

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Q. How can I connect the TCD to a router that is quite a distance from the panel.

A. Apart from running a cable from the Panel to the Router, you could consider using Ethernet Over Mains. This is a pair of devices that are plugged into mains socket outlets (one near the panel and one near the router). Then simply connect a patch cabled from both the TCD and Router to these Ethernet Over Mains devices.

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Q. I am having problems with the boot up process on the TCD.

A. Make sure that you allow the TCD to run through the boot up process and see “b u” followed by “b c” and then “t 1” on the user display BEFORE you move to step 3 – the software update.

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Q. How do I commission the Emizon TCD?

A. Please refer to the Emizon Quick Start Guide despatched with the TCD.

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Q. Where can I find the MAC address of a TCD?

A. The MAC Address can be found on the side of the PSTN white cover.

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Q. Which terminals do I connect to on the TCD for a PSTN Connection?

A. Connect to T1 and R1.  No other combination will work.

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Q. What are the Outbound Port requirements for an Emizon IP connection?

A. Consult the Site IT Department and request opening of TCP Outbound Ports 18,000 to 18,049 (50 ports) inclusive.

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Q. What signal strength is required for a GPRS connection?

A. A signal strength of 12 and above is required.

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Q. Can Emizon supply High Gain Antennas?

A. Yes, please visit our installer shop.

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Q. Can Emizon supply Antenna Extension cables?

A. Yes, please visit our installer shop.